Details

Business Relationship Manager


Business Relationship Manager

Careers in IT service management

von: Ernest Brewster

26,99 €

Verlag: BCS, The Chartered Institute for IT
Format: EPUB, PDF
Veröffentl.: 07.07.2014
ISBN/EAN: 9781780172552
Sprache: englisch
Anzahl Seiten: 190

DRM-geschütztes eBook, Sie benötigen z.B. Adobe Digital Editions und eine Adobe ID zum Lesen.

Beschreibungen

Business relationship management (BRM) is central to all aspects of an organisation's interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a mechanism for meeting those needs and identifies areas of required change and improvement. This highly accessible book gives an excellent introduction to the role of a BRM manager, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. It gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.

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